Shipping & Delivery

I placed my order, but have not received a confirmation email with information about how to access my purchase. Is there a delay?

Sorry about that! Our system automatically generates a confirmation email and immediately sends it. There are a few common issues: - You use Gmail and the email has landed in your ‘Promotions’ tab. - The email somehow landed in your Junk or Spam folder. - Your order was placed through PayPal. If your PayPal account is associated with a different email address, you’ll likely find it in that inbox. - You’ve marked one of our emails as Spam. When this happens, our system is forbidden fr...

Damaged Packages

Well of Life will be happy to re-ship to customers whose packages arrived damaged.

Lost/Stolen or Damaged Packages

Well of Life will not be responsible for packages that are lost or stolen, where the tracking link shows the package has arrived. However, we will reship packages that according to tracking never arrived.

What do you charge for shipping rates?

Free shipping for US and For International Order Shipping fees vary by product and quantity. Please review your cart before submitting your order for accurate shipping costs.

When will my order ship?

Orders generally ship within 48 hours of purchase. During times of higher traffic, such as the release of a new product, this time may be extended.

What are the expected shipping time frames?

Domestic orders are normally delivered within 5-7 business days from the ship date. International orders are normally delivered within 2-4 weeks from the ship date. Please keep in mind that this is from ship date, not order date. This also does not include customs processing time for international orders. *These are only estimates and may vary depending on a variety of circumstances.