I placed my order, but have not received a confirmation email with information about how to access my purchase. Is there a delay?

Sorry about that! Our system automatically generates a confirmation email and immediately sends it. There are a few common issues:

  • You use Gmail and the email has landed in your ‘Promotions’ tab.
  • The email somehow landed in your Junk or Spam folder.
  • Your order was placed through PayPal. If your PayPal account is associated with a different email address, you’ll likely find it in that inbox.
  • You’ve marked one of our emails as Spam. When this happens, our system is forbidden from sending any email communications to you. No hard feelings! đŸ™‚

If you are still unable to find your confirmation email, please use the Contact Us information above and we will assist you!