To assist you a bit further please find the most frequently asked questions below:
60 Days Refund Policy
Our return policy for our physical package is that we accept returns of all items within 60 days of receipt for a full refund minus any shipping fees.
Also, if you file a dispute with your banking institution first it will slow down the refund process as there are more steps and information that need to be provided in order to process the refund. So please contact us first.
Your questions are important to us. Simply email us with any questions and/or inquiries at firstname.lastname@example.org or give us a ring at 1-888-744-2614.
Members Area please follow this link:
You should receive an email with your login details. Please check your spam folder.
Trouble Logging In
Please close out all tabs, clear history and try changing your password via this reset link:
I placed my order, but have not received a confirmation email with information about how to access my purchase. Is there a delay?
Sorry about that! Our system automatically generates a confirmation email and immediately sends it. There are a few common issues:
- You use Gmail and the email has landed in your ‘Promotions’ tab.
- The email somehow landed in your Junk or Spam folder.
- Your order was placed through PayPal. If your PayPal account is associated with a different email address, you’ll likely find it in that inbox.
- You’ve marked one of our emails as Spam. When this happens, our system is forbidden from sending any email communications to you. No hard feelings! 🙂
If you are still unable to find your confirmation email, please use the Contact Us information above and we will assist you!
I accidentally clicked the “Add to Cart” button on the order form multiple times and was charged for multiple orders. May I have the extra orders refunded?
Absolutely, just go ahead and contact us and we’ll take care of it right away. Be sure to enter your full name and the email address you used when you purchased so we can find your order. Thanks!
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